By: Seth Opoku Agyemang -Sunyani
MTN Ghana has called on Ghanaians to be vigilant when conducting digital transactions to reduce their exposure to mobile money fraud. Speaking at the company’s annual Editors and Stakeholders Engagement for the Bono, Bono East and Ahafo regions in Sunyani, Efua Falconer, Corporate Communications Manager, MTN Ghana, Advised subscribers to take greater ownership of their mobile-money (MoMo) transactions and protect sensitive personal data, even as it called on communities to embrace the digital revolution.
Efua Falconer, emphasized that many fraud cases stem from people handing over their phones or sharing PINs and secret codes, a habit she said exposes them to unnecessary risk. “It’s not always safe for subscribers to give their handset to someone else for digital transactions,” Falconer said.
She urged every user to master basic MoMo operations themselves, rather than rely on others. “If you don’t know how to do it, you may fall prey to fraudsters,” she warned.
Falconer added that as the world advances technologically, Ghanaians must stay relevant by taking charge of their own digital financial lives. “Don’t be left out, be part of the digital revolution,” she said.
Speaking at the same forum, MTN raised an alarming national security issue: the deliberate cutting of fibre-optic cables by criminals. Philip Ennin, a Field Service Engineer, MTN Ghana, revealed that these intentional acts disrupt network connectivity, creating communication blackouts that enable armed robbery and other attacks in affected communities.
Between January and November 2025 alone, MTN recorded 211 fibre-optic cuts across the Bono, Bono East, and Ahafo Regions, with hotspots including Goaso, Mim, Sampa, and Drobo. While some cuts result from construction, an increasing number now appear to be criminally motivated, said Ennin.
To counter the threat, MTN is deploying enhanced security measures: it is strengthening monitoring along critical fibre routes and planning to mount aerial fibre lines.
Jemima Kotei-Walsh, MTN Ghana’s Chief Customer Experience Officer, underscored MTN’s long-term commitment to Ghana’s digital infrastructure.
Over the past five years, the company has invested more than US$1 billion, including US$240 million in 2025, to expand fibre, 4G, and 5G services. These investments, she said, are the backbone of Ghana’s digital economy.
As part of its innovation drive, MTN recently launched its Digital Fest, an event celebrating home-grown technological solutions.
Highlights included the MoMo Business application for SMEs, Abena AI (Ghana’s first multilingual voice assistant), and initiatives designed for developers, gamers, and students. “We are building experiences that reflect our languages, culture, and aspirations,” Kotei-Walsh told attendees.
She praised the media for its critical role in shaping Ghana’s digital future.
